INFORMATION

For patients

Admission procedure

Which is the procedure of admission?

Upon your arrival at Anassa general hospital, you are welcome to proceed to the reception and admission desk. You will be requested to provide your contact information and you will also be informed about our pricelist, according to your class of hospitalization and your health care insurance. If you are not holding any health care insurance you will be informed about the amount of money you will have to pay in accordance of the class of your room and your length of stay. If you require further information or our pricelist policy please press here. When the admission procedure is complete, one of our member staff will guide you to the correct medical department or lead you to undertake the necessary pre surgical examinations.

What will I need for my admission to the clinic?

• Personal Identification Card
• VAT Personal number
• Social security Number
• Admission Note from your health care provider (where applied)
• Private health care Insurance card and your Policy Number
• If you were previously admitted in a different facility or you are suffering from a chronic disease, you need to have your medical records with you

WHAT YOU SHOULD NOT HAVE WITH YOU

Upon your admission, we recommend you not to have with you electrical supplies (hairdryer, electric shaver e.t.c.), valuable jewellery and large amounts of money. The clinic is not responsible for their loss. In any case you intend to leave you room unattended, you must make sure that all your personal belongings are secure.

HOSPITALISATION

Anassa provides different types of rooms, classified according to their categories. All rooms are of high standards, combining latest technology, unparalleled aesthetics and modern comfort. All types of rooms provide telephone, television, air conditioning and free wifi access. All beds are equipped with special designed consoles offering special lightning and call of medical stuff.

What do I need to have with me during my hospital stay?
• Social security, Identification card or Passport
• Personal Hygiene Items (such as toothbrush, toothpaste, hairbrush)
• Personal Care Items (such as pyjamas, nightgown, slippers, towels)

What do I need to do with my current medication?
After your admission to the medical department your medical history will be collected from our specialized staff. You are obliged to inform your recent medication and also provide any necessary information for your health care state. If you wish to provide your medication to the clinic, the head nurse will collect it and keep it safe for you. You are not allowed to keep any of your medication at your bedside table and you are also not allowed to receive any further medication from the one supplied by our specialized medical stuff. Further intakes are prohibited for the safety of your health and medical care condition. If you are suffering from any food or medication allergies, you must inform our medical team.

GENERAL RULES FOR HOSPITALISATION
• You are requested not to leave your room without permission or notification to the medical team. Unexcused absence may cause complications to doctor’s visit, performance of examinations, medical treatment and food distribution.
• Cleanliness is significant for hygiene and safety and thus you are requested to respect and protect the area and the equipment.
• Smoking is strictly prohibited in all areas of the clinic such as waiting rooms, stairs, and toilets.
• Alcohol and food consumption, from outside the clinic, are not permitted.
• Noise is one of the main problems in hospital environments. Our clinic ensures a quite atmosphere for the patients’ recovery. Your cooperation is significant. You are advised to respect the rest of the patients and keep the radio and tv volume at such a level, in order not to disturb them. Minimize the number of your visitors and if possible keep them outside the medical wards.
• If you hold a mobile phone, you are requested to switch it off during quiet hours. Any use of mobile phones must be minimized and only if necessary.
• You are requested to impose to our medical stuff a person from your family, or your closest environment, that will be your link to the clinic’s medical team and the doctors. This person will be informed for you health care condition and will also be informed upon your wishes. Your relatives wishing to get an update on your current health care state can proceed daily, according to the specified timetable.

Diet during your hospitalization
Your diet during hospitalization depends on your daily health care condition. The medical team, in cooperation with the nursing staff, regulates your food consumption, they provide information on your diet and also programming it according to the examinations you are scheduled to undertake. Your visitors must not bring you any food or beverages. Food distribution timetable is provided below. For your own safety you are advised to adhere in order to facilitate our services.
• You are advised to provide the food tray upon request due to hygiene reasons. After consumption, extended length of food or traces is not allowed within your room area.
• Food is served in room temperature and thus consumption must be completed within two hours due to susceptibility. After two hours from serving, food must be removed. You must not consume it, store it or refrigerate it.
• For your own safety, and in order to be able to control the quality of our served food, you are not allowed to keep any desserts on your bedside table, drawers, or take them outside your ward.
• Without the doctor’s or the nursing’s staff permission, food consumption not prepared or served from our staff is prohibited.

Supporting Services

Reception Desk – Admission Desk

Reception and admission desks are there to assist you with any issues regarding your admission, discharge or any economical concerns that may arise during your hospitalization.

Manager’s Office

Hospital’s manager is responsible for the record of any complaints or personal issues regarding your stay. We always respect your dignity, rights and protect confidentiality of your disagreements. You may contact her in person or you can call her at +306948081080.
All medical wards provide special boxes where you can place your questionnaires with reference to your impressions and quality of health care services provided. Questionnaires are completed anonymously and help us to improve our services. You are welcome to impose your suggestions and you comments in order to aid us upgrade our facility and quality of services. You can find questionnaires at the clinic’s entrance or you may ask the nursing staff to provide you one. Anassa’s main goal is to achieve excellence in health care services and thus your assistance is priceless. Your suggestions are important for our improvement and future decision making.
In any case you or any member of your family, feel that your personal rights are not respected we would like to let us know. Most of problems that may arise can be encountered by the manager or the head nurse. Nevertheless, if you don’t feel satisfied about the solutions to your problems, you can always contact the general director of the clinic. For further information on you rights as a patient in the clinic, you can get knowledge through this regulation leaflet.

Patient’s Rights

Patient’s rights are part of any person’s rights in general and are not categorized differently.
Every person has the right:
• To concerve its protection as unity, to protect its autonomy, to protect any expression of pressure, protect any cause of injury
• To any physical or emotional integrity
• To respect its privacy
• To respect its religious and ideological beliefs

Health Care - Medication
• The right of equity in health care services. Health care services are available and accessible to all regardless of the social security, health care insurance and economic status
• The right for quality in health care services: Every person has the right to receive the most appropriate medication, services and care in relation to its health care condition with no cost control.
The right for effective and efficient health care services from primary to secondary care is a goal for us requiring adequate and qualified health care personnel.
• The right for prevention of health and secure care: people demand patient centered health care services with respect to themselves, efficiency and efficacy of services. They want to be informed about the diverse options of their treatments and they also wish to play central part on the prevention of their health care.

Information
• The best treatment for patients is significant when the information provided is accurate and complete. When patients are fully informed they are in a position to judge their medical and socioeconomically parameters, and they can play significant role, on their health care state. They can participate to medical team’s decision making, a parameter that may affect their future.
• First of all knowledge concerns patients. Information received from the medical team must refer to the patient’s health care state, possible progression of their disease, possible medical treatments, including advantages and disadvantages of cure, possible places for treatments, the medical teams involved, and the consequences of their choices on their lives. The above stated, mainly refers to patients suffering from chronic diseases that may require dependence on medication, disability and long term treatment, factors that may influence their everyday life and their surroundings.
• The overall process of informing patients also involves their families, especially if patients are under aged; they are disabled or depend on others. The level of sharing information to the family depends every time on the patient’s health care state and its ability to decision making. Unless stated differently (written statement) from the patient, family and relatives may be informed from the medical team.

Patient Consent
• Patient has the right to consent or to deny receiving any diagnostic or medical service.
If a patient is not mentally able to consent for itself, then the person, according to the law, who is responsible for him is in charge for the information and consent.
• Patient’s consent is not for future medical services. In every admission, patients are requested to provide their consent for the services are willing to receive.
• Information consent must be explicit. Patients are informed about the process they need to follow and the can either accept or deny it.
• In emergency cases, there may be deviations from the general rules. Information consent about medical procedures may be given to escorts or relatives.
• In any case that a patient will not be able to provide his consent in the future for health care services, or his preferences, they are advised to specify a representative.

Dignity - Confidentiality
• This refers to patient’s right for privacy, their right for pain relief, their right for a respectful end of their lives, the protection of integrity for themselves, respect of their personal lives with no judgment or discrimination.
• Every patient has the right for quality health care with respect and dignity. Health care services do not only involve medical or nursing care but they also involve health services in general, such as appropriate hospitality, paramedical services, efficient treatment and effective managerial and technical services.
• Every patient has the right for protection of its personal life at a normal extent. Confidentiality of information and content within all documents concerning his health care condition such as medical notes and findings must be certified.
• Every patient has the right for confidentiality of information concerning his medical file, and all information, regarding his conditions that have been collected in any way.
• Every person has the right for confidentiality of knowledge regarding his health care condition, diagnosis, methods of treatment and respect of his privacy during performance of examinations, treatment sessions, medical and surgical operations.
This fundamental patient’s right, concerns the fact that he must be treated with respect without any criticism from the medical or nursing team.
• Medical and nursing teams understand the value of time during medical monitoring, the value of listening to patients and explaining diagnosis and treatment with accuracy. It is all part of respect towards them. Time spending encourages bonding between patient-team and promotes better results whilst saves time in the future.
• Pain management is provided through real methods with access to special units, promoting and training of professionals whilst providing information to patients and their environments regarding their condition. All these are dealing with everyone’s right for respectful services on pain relief.

Liabilities of hospitalized patients

If you are a patient you should do the following:

General Rules

• You should provide information of your past medical history and further information that may aid your current hospitalization.
• You should strictly follow the instructions of your treatment and guidance of the medical and nursing staff. In any case you will not follow the rules, the medical team may require for your discharge; this may happen in any case that a patient’s behavior provokes problems that may not be dealt with any other way.
• You must respect the rest of the patients. Consider the quiet time hours, minimize noise and dot smoke in any of the hospital’s areas.

Providing Information

• You should provide accurate and clear information regarding your health care state, your disease, your current medication and any other useful information you think that may help us.
• You should refer to medical and nursing staff for any alteration or any annoying condition you may feel and may affect your health.
Denial of Treatment
• If a patient does not follow the doctors or nursing staff’s instructions, or even denies the demanding treatment, he is responsible for the effects on his health care.
• In any case where there are major issues of Public Health, there are exceptions.

Behavior

Patients owe to follow any instructions given by medical or nursing staff and they must respect the hospital general operation rules.
They must behave with kindness, respect the rights and properties of others and also respect the hospital by not provoking any damage to the areas or equipment.

MEDICAL FILE

You may apply for a copy of your medical file upon providing your identity card. In any other case you may provide us authorization for the person you wish to receive your file with a certification of his signature. If you are hospitalized you may provide us your authorization whilst on your medical ward.

DISCHARGE PROCESS

When your treating doctor is happy to release you, he will sign the discharged note and he will provide you all the necessary guidance and medication you need to follow.
When your file is complete and hospitalization cost is calculated, you will have to proceed at the admission desk where you will receive your discharge note and pay your expenses.
The admission desk is open daily from 07:00 till 22:00 and Sundays from 07:00 till 15:00.

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